last updated: april 27, 2026. this policy explains how by walls collects, uses, and protects information when you visit our site, join our list, contact us, or place an order.
we may collect your name, email address, shipping address, billing details, order details, messages you send us, and basic site usage data. payment details are processed by stripe and are not stored directly by by walls.
we use information to process orders, provide customer support, send order updates, manage newsletter subscriptions, prevent fraud, improve the website, and comply with legal obligations.
checkout is powered by stripe. stripe processes payment information according to its own privacy and security practices. we receive limited transaction details such as payment status, order total, and customer contact information.
if you join our newsletter, we may send product updates, early drop access, and brand messages. you can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
we share information only with service providers needed to run the store, such as hosting, database, email, analytics, payment, shipping, and fraud-prevention providers. we do not sell personal information.
we use reputable third-party platforms and reasonable safeguards to protect customer information. no online system is perfect, so please use strong passwords and contact us if you suspect unauthorized account access.
you can request access, correction, or deletion of personal information by contacting us. some order records may need to be retained for tax, legal, fraud-prevention, or business recordkeeping purposes.
questions about privacy can be sent through our contact page or by email at hello@bywalls.com.