we want your order to arrive clean, correct, and ready to wear. review the policy below before purchasing.
orders are typically processed within 2-3 business days, excluding weekends and holidays. during launch weeks or high-volume drops, processing may take a little longer.
shipping rates are calculated at checkout based on destination and available carrier options. free shipping may be offered when an order meets the current store threshold.
delivery estimates begin after the order is handed to the carrier. carrier delays, weather, incorrect addresses, customs, or other events outside our control may affect delivery timing.
please confirm your shipping address before checkout. if an address is incorrect, contact us as soon as possible. once a package ships, address changes may not be possible.
unworn, unwashed items in original condition may be returned within 30 days of delivery. original shipping fees are non-refundable unless the return is due to our error.
exchanges depend on inventory availability. if your preferred size or color is unavailable, we may offer a refund or store credit instead.
if your item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos so we can make it right.
use the contact page or email hello@bywalls.com with your order number and reason for return.